Flowers Weybridge Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Weybridge
At Flowers Weybridge, we are committed to delivering only the freshest, most beautiful blooms to households and businesses throughout the Weybridge community. As a trusted local florist, our focus is on maintaining outstanding quality and customer satisfaction with every flower arrangement we prepare and deliver.
Damaged-on-Arrival Policy
Your experience matters to us. If your flower delivery arrives in a less than perfect condition, please inspect your flowers upon arrival. Should you notice any signs of damage or quality concerns, such as broken stems or wilted petals, contact us as soon as possible. Providing a photograph of the damaged flowers within 24 hours helps us address the issue quickly and efficiently. Rest assured, we take damaged-on-arrival reports seriously and will work with you to resolve any concerns promptly.
Freshness Window & Quality Assurance
We take pride in our fresh Flowers guarantee. All our arrangements are expertly crafted from handpicked, high-quality blooms, sourced daily. We guarantee that your flowers will remain fresh for a minimum of five days from delivery, provided they receive the appropriate care as outlined in our care instructions. If, for any reason, your flowers do not meet our freshness promise during this period, please let us know. Our priority is ensuring you enjoy the long-lasting beauty and vibrancy of every bouquet purchased from Flowers Weybridge.
Refund & Replacement Options
Your satisfaction means everything to us. If you are not happy with the quality or freshness of your flowers, or if your order arrived damaged, we offer both refund and replacement options. Here’s how we handle these situations:
- If your flowers have been damaged during transit or show signs of poor freshness upon arrival, you can request a replacement bouquet or a full refund.
- Requests for refunds or replacements should be made within 24 hours of receiving your order. Photographs of the flowers in question will help us process your claim efficiently.
- Refunds are processed to your original payment method as soon as your claim is approved. If you choose a replacement, we will arrange for a fresh bouquet to be sent to your chosen address at the earliest opportunity.
Complaints Procedure
We value all feedback and strive to improve our service daily. If you are dissatisfied for any reason, please contact us directly with details of your complaint. Our team will acknowledge your complaint within one working day and aim to resolve it as quickly as possible. We believe in transparency and open communication, so you can expect updates throughout the process until the matter is resolved to your satisfaction.
Trusted Local Service You Can Rely On
Flowers Weybridge has a longstanding reputation for excellence, reliability, and genuine care for our local customers. As a preferred florist to both homes and businesses in and around Weybridge, we stand by every order and are always here to assist. If you have any concerns or wish to discuss your experience, please reach out. We are dedicated to making things right and exceeding your expectations each time you choose us for flower delivery.
