Online Flower Delivery Weybridge - Terms & Conditions for Flower Orders

Flower Delivery Weybridge - Online Terms & Conditions

Introduction

Thank you for choosing Flowers Weybridge for your online flower delivery needs in Weybridge and the surrounding areas. Please read these Terms and Conditions carefully before placing an order through our website. By placing an order, you agree to be bound by these Terms and Conditions, which apply to all customers across Weybridge and neighbouring locations who purchase flower delivery services from Flowers Weybridge.

1. Definitions

In these Terms and Conditions, "we", "us", and "our" refer to Flowers Weybridge. "You" and "your" refer to the customer placing the order. "Website" means the Flowers Weybridge online platform used for ordering flower delivery in Weybridge and the surrounding areas. Other terms, such as "order", "product", or "delivery address" hold their ordinary meaning in the context of online flower transactions.

2. Order Process

2.1 Placing an Order
You can place your order for flower delivery by selecting your preferred products, customising according to availability and options, and providing required delivery information via the Flowers Weybridge website. Upon completion, you are encouraged to review your basket before proceeding to checkout.

2.2 Order Acknowledgment
Upon receipt of your order, we will send you an electronic confirmation acknowledging our receipt. Please note this acknowledgement does not confirm our acceptance of your order. We reserve the right to decline your order for reasons, including but not limited to, unavailability of the product, inability to authorise your payment, or errors in product or pricing information.

2.3 Order Acceptance
Order acceptance and the formation of a binding contract between you and Flowers Weybridge will only occur once we have dispatched your order for delivery. At this point, you will receive a dispatch confirmation.

3. Availability and Substitution Policy

While we strive to maintain accurate stock levels, the nature of fresh flowers means that availability is sometimes subject to seasonal and local factors. If a particular flower or product is unavailable, Flowers Weybridge reserves the right to substitute flowers or foliage of equal or greater value, style, and quality. Any major substitutions will be communicated to you before dispatch so you may amend or cancel your order as set out in Section 6.

4. Delivery of Flowers

4.1 Delivery Areas
We deliver throughout Weybridge and the surrounding areas, within the limits published on our website. If you are unsure whether we can deliver to a specific location, please contact us before placing your order.

4.2 Delivery Times
We offer scheduled and next-day delivery for qualifying orders, as indicated on the website. While we make every reasonable effort to deliver within the requested time frame, delivery times are not guaranteed and may be affected by factors beyond our control, including adverse weather, traffic disruption, or incomplete address information.

4.3 Delivery Instructions
It is your responsibility to provide a full and accurate delivery address and contact information. If the recipient is unavailable at the time of delivery, our courier will endeavour to leave the flowers with a neighbour or in a safe place, unless specified otherwise by you. A delivery note will be left at the property confirming where the flowers have been placed.

4.4 Delivery Confirmation
Following delivery, we will send you electronic confirmation for your records. Please carefully inspect the delivered items upon arrival and notify us promptly if you have any concerns or notice any defects (see Section 7 for more on this process).

5. Payments

5.1 Payment Methods
Payments for online flower delivery in Weybridge must be made in full at the time of order placement. We accept a range of secure payment options, including major credit and debit cards, and other payment methods as displayed at checkout. Orders will not be processed unless full payment has been received and authorised.

5.2 Price and VAT
All prices are as displayed on the Flowers Weybridge website at the time of checkout. Prices are inclusive of VAT where applicable, and any delivery charges are clearly set out in your order summary before purchase.

5.3 Payment Security
Flowers Weybridge is committed to ensuring secure transactions. All payment data is processed using industry-standard SSL encryption protocols, and your card details are not stored by us beyond what is necessary for order fulfilment or as required by UK law.

6. Cancellations & Amendments

6.1 Your Right to Cancel
If you wish to cancel or amend your flower order for delivery in Weybridge or surrounding areas, you must notify us as soon as possible. Because our products are perishable, cancellations or amendments can usually only be accommodated prior to the order being prepared or dispatched.

6.2 Cooling-Off Period
In accordance with your statutory rights and the Consumer Contracts Regulations 2013, the right to cancel does not generally apply to perishable goods such as cut flowers once preparation or dispatch has commenced. Our team will always endeavour to assist if you contact us promptly.

6.3 Process for Cancelling or Amending
Please provide your order number, delivery address, and details of the requested change. If your order has already been prepared or dispatched, cancellations or changes cannot be guaranteed, and refunds may not be possible except as outlined in Section 7 (Defective and Non-Conforming Products).

7. Returns, Refunds & Defective Items

7.1 Reporting Issues
Should you or the recipient be dissatisfied with the condition or quality of our flowers upon delivery, please contact us within 24 hours of receipt. Provide your order details as well as clear photographic evidence where possible. Prompt notification helps us to resolve issues quickly and effectively.

7.2 Refunds and Replacements
Where we determine that flowers have been delivered in a substandard condition, or do not conform to your order, we will offer a replacement or a full or partial refund, at our discretion. We may request the return of damaged or incorrect items in some circumstances.

7.3 Limitations to Refunds
We reserve the right to refuse claims where the item has been handled in a manner likely to cause deterioration, or where more than 24 hours has elapsed following delivery. Perishable nature of floral products means refunds on non-defective goods are only available in strictly limited circumstances as set out above.

8. Customer Data & Privacy

All personal information submitted when placing an order will be handled in accordance with our Privacy Policy and applicable UK data protection legislation. Your details will only be used for the processing of your flower delivery order in Weybridge and, where permission is granted, for marketing communications by Flowers Weybridge.

9. Liability

9.1 General Liability
Flowers Weybridge will not be liable for any indirect or consequential loss or damage, or for any loss of profit, income, contracts, or goodwill arising from or relating to your use of our flower delivery service. Our total aggregate liability to you in respect of any claim arising out of any order will not exceed the total price paid for that order.

9.2 Unforeseen Circumstances
We will not be held responsible for any delay or non-performance of our flower delivery obligations if this is caused by an event or circumstance beyond our reasonable control, including but not limited to acts of God, severe weather, third-party actions, or interruptions to transport or utilities. In such cases, we will attempt to notify affected customers and make alternative arrangements where possible.

9.3 Use of Website
We take reasonable precautions to ensure the security and accuracy of our website. However, we cannot guarantee that the site will be free from errors, viruses, or interruptions. Customers are responsible for the security of their online account credentials and for all activity conducted through their account.

10. Intellectual Property

All content on the Flowers Weybridge website, including photographs, branding, and text, is the property of Flowers Weybridge unless stated otherwise. Such content may not be used, copied, or reproduced without our express written permission, except as necessary for placing an order or for personal, non-commercial reference.

11. Governing Law & Jurisdiction

These Terms and Conditions, and any dispute arising from your use of our flower delivery service, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in any disputes or claims relating to these Terms and Conditions, your order, or the flower delivery services provided by Flowers Weybridge.

12. Changes to Terms and Conditions

Flowers Weybridge reserves the right to amend these Terms and Conditions at any time. Any such changes will be effective once published on our website. Customers are advised to review the Terms and Conditions regularly to stay informed of updates which may affect future transactions for flower delivery in Weybridge or the surrounding areas.

13. Additional Notes

These Terms and Conditions apply to all customers purchasing flowers for delivery throughout Weybridge and surrounding areas. If you have any queries, require clarification, or need assistance relating to an order or these Terms and Conditions, please reach out to our customer care team via the contact channels provided on our website.

By continuing to use the Flowers Weybridge website and placing orders for flower delivery, you accept and agree to be bound by these Terms and Conditions as stated above.